Orders
Returns & Refunds
Please contact us promptly if there is an issue with your order so we can review the best next step.
Return Window
Return requests should be made within 7 days of receiving your order. Because STRATA-B is skincare, returned items generally need to be unopened, unused, and in their original packaging unless the issue is damage, defect, or an error with the shipment.
How to Request a Return
Email orders@strata-b.com with your order number, contact details, reason for the request, and photos if the item arrived damaged or incorrect. We will review the request before providing next steps.
Refunds
Approved refunds are typically returned to the original payment method. Original shipping fees, return shipping costs, and promotional adjustments may not be refundable unless required by law or caused by an STRATA-B fulfillment issue.
Final Review
We do not guarantee every return request will be approved. Hygiene, product condition, purchase source, timing, and applicable consumer protection rules may affect eligibility.